Who We Are

Zagrosa operates zagrosa.com, an online store offering Persian and oriental rugs — pieces we believe deserve a place in every considered home. We are based in Australia.

For any privacy questions, reach us at privacy@zagrosa.com.

What We Collect

Information you give us directly:

• Name, email address, shipping and billing address when you place an order
• Payment information — processed securely by Shopify Payments; we never store card details
• Messages you send us via contact forms or email

Information collected automatically:

• Browser type, device, IP address, pages visited, and session duration via Google Analytics 4
• Cookies and similar tracking technologies (see the Cookies section below)

Information from third parties:

• If you arrive via a Pinterest link or ad, Pinterest may pass limited referral data — such as that the visit originated from Pinterest

How We Use Your Information

Pinterest

Cookies

• Essential cookies — Required for the shopping cart and checkout to function correctly
• Analytics cookies — Google Analytics 4 collects anonymous usage statistics. You can opt out via Google's opt-out tool
• Preference cookies — Remember settings such as currency and region

You can control or disable cookies through your browser settings. Doing so may affect some site functionality.

Data Retention

• Order and customer data is retained for 7 years to meet tax and legal obligations
• Analytics data is retained for 14 months (Google Analytics default)
• Marketing consent records are kept until you withdraw consent

Your Rights

Australian residents: This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Unresolved concerns can be directed to the Office of the Australian Information Commissioner at oaic.gov.au.

UAE residents: We comply with applicable UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.

To exercise any right, email privacy@zagrosa.com. We respond within 30 days.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Significant changes will be communicated to registered customers by email.